Return & Exchange

Returns & Exchange Policy


Any product bought from Kairi’s online store can be exchanged from the Online Store ONLY, within 14 days of receiving it, provided it is unused and still has the label and tag in their original state. Products can only be refunded if the product is damaged before delivery.


Procedure for Exchange

Kairi does not offer a refund policy however, if you wish to exchange any product within 14 days, you can contact our customer service along with providing your order reference number for our customer care representative to schedule the pick-up service that comes with an added value of picking the products up from your doorsteps.


Order Cancellation

You may cancel your order at any time before the order has been processed. Once the order has been shipped, you will receive a shipping confirmation via email. As soon as the product has been shipped, our exchange policy will be applicable. Kairi has the authority to cancel orders for reasons such as; the item is out of stock, pricing errors, or the credit card payment declined by the issuing financial institution.